Terms of service

Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of the website shop.tocfestival.com and the services provided by Fervent Anima j.d.o.o. ("Seller," "we," or "us"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you may not use the website.

Definitions

  • Website: Refers to shop.tocfestival.com, owned and managed by Fervent Anima j.d.o.o.
  • Seller: Fervent Anima j.d.o.o., located at Obrovci 4, 23232 Nin, Croatia (OIB: 00256324447).
  • Customer: Any individual using the website to browse, obtain information, or make purchases.
  • Product: Any item listed for sale on the website.
  • Service: Includes access to the website, browsing, purchasing products, and all related activities.

Acceptance of Terms

By accessing the website or placing an order, you confirm that:

  1. You are at least 18 years old or have the consent of a legal guardian.
  2. You have the legal capacity to enter into binding contracts.
  3. You agree to comply with these Terms.

If you do not meet these requirements, you must not use this website.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes are effective immediately upon posting on the website. By continuing to use the website after changes are made, you agree to the revised Terms.

Products and Pricing

  1. Availability: All products are subject to availability. We reserve the right to limit the quantities of any product or discontinue any product without prior notice.
  2. Descriptions: We strive to ensure all product descriptions are accurate; however, we cannot guarantee that all details and images are free of errors.
  3. Pricing: Prices include VAT (where applicable) and are subject to change without notice. In the event of a pricing error, we will notify you and offer the option to proceed with the corrected price or cancel the order.

Placing an Order

  1. Order Process:

    • Add products to your cart.
    • Proceed to checkout and provide accurate billing and shipping information.
    • Confirm your order.

  2. Order Confirmation: You will receive an email confirmation once your order is placed.

  3. Order Acceptance: We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability or suspected fraud.

Payment

We accept payments via:

  • Bank transfer (internet banking).
    Payment must be completed before the order is processed.

Shipping and Delivery

Please refer to our Delivery Policy.

Returns and Refunds

Customers may return products within 14 days of delivery for any reason, provided that:

  • The product is unused and in its original condition.
  • The original packaging is intact.

For detailed instructions, refer to our Return and Refund Policy.

User Responsibilities

You agree to:

  • Provide accurate and up-to-date personal and payment information.
  • Use the website in compliance with applicable laws and regulations.
  • Not engage in unauthorized access, tampering, or misuse of the website or its services.

Limitation of Liability

We are not liable for:

  • Errors, interruptions, or delays in the website’s functionality.
  • Losses resulting from unauthorized access to your account.
  • Damage caused by third-party actions, malware, or technical failures beyond our control.

Privacy

We are committed to protecting your personal data. For more information on how we collect, use, and store your information, please review our Privacy Policy.

Governing Law

These Terms are governed by the laws of Croatia. Any disputes arising under these Terms will be resolved in the courts of Zadar unless otherwise mandated by EU consumer protection laws.

Contact Information

For inquiries or concerns about these Terms, please contact us: